Australian Orders
For deliveries to Australian addresses customers have 2 options:
1. Parcel Post (2-7 business days)
1 or 2 pairs of Mox: $10 flat rate
3 or more pairs: FREE SHIPPING Australia wide
2. Express Post (typically 1 business day) – an additional $3
Orders are typically dispatched from Sydney within 2 business days. Our delivery times are as advised by Australia Post.
International Orders
Mox are proud to ship around the world from Australia. Delivery to international destinations is generally within 10 business days. Covid-19 has resulted in some deliveries taking longer than this, but we still see most deliveries arriving in this timeframe.
Our current shipping charges are:
- New Zealand – 1 pair: $12. For 2 to 10 pairs: $20 flat rate
- Asia Pacific, USA & Canada – 1 pair: $17. 2 pairs: $25. For 3 to 10 pairs: $35 flat rate
- UK, France, Germany, Sweden, Switzerland - 1 pair: $20. 2 pairs: $30. For 3 to 10 pairs: $40 flat rate
- Rest of the world - 1 pair: $25. 2 pairs: $45. For 3 to 10 pairs: $65 flat rate
If you would like to order more than 10 pairs of Mox at one time please contact us via hello@moxonline.com.au and we can advise you regarding postage. If you are located elsewhere in the world and are interested in purchasing our shoes, please drop us a line via the Contact Us page on our website, expressing your interest and country of origin and we can advise you regarding postage.
Important shipping notes:
Mox is not responsible for replacing packages sent to erroneous or outdated addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order.
The speed of you receiving your parcel is as advised by Australia Post. We will get your shoes in the post as quickly as we can, but we are not responsible if Australia Post do not deliver as quickly as they advise.
International orders can be returned for a refund, but not for an exchange. If you require an exchange on an international order, please place a new order at www.moxonline.com.au - if you have not done so already we strongly recommend you refer to the guide on our Sizing page.
Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a Delivery Duty Unpaid basis. We are unable to estimate the amount of duties and taxes your package will incur (if any) as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office. Please note we do not provide refund on items returned to Mox due to unpaid duties and taxes on the destination country.
By placing your order you agree with our terms and conditions which included the information provided on the Mox Shipping Page.