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Exchanges and Returns

Didn’t work out? That’s okay! At Mox we want you to be completely happy with your order. If for some reason you are not happy with your online purchase you can exchange or refund within 14 days.

Here’s how:

  • All shoes returned must be in their original condition, unworn with tags intact, and with the original string bag packaging.

  • Please include the packing slip or invoice, and the Mox Exchange or Return form.

  • All exchange requests are subject to product availability. If your exchange cannot be processed because of product colour or size availability we will contact you with alternatives

  • If you would like to exchange or return your Mox you need to cover the postage costs to send them back to us. For exchanges, we will then cover the postage costs to send the new Mox back to you. 

  • If you initially qualified for free shipping on a bulk order (on 3 or more pairs ordered), but then choose to return part of your order, if the balance of your order is then less 3 pairs Mox may at their discretion deduct a shipping charge from your refund as your order no longer qualifies for the bulk discount.

  • Mox is not responsible for the loss of shoes being returned. We recommend using a trackable and insured delivery method.

  • Mox is unable to process any exchange or return on items that were not bought from our online store.

Mail your shoes with all original packing, receipt and completed Exchange or Return form to:

Mox Online Pty Ltd
PO Box 517
Willoughby NSW 2068



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