COVID-19 message from Mox
We would like to extend our love and thoughts to everyone affected by the Coronavirus outbreak. At this time we would like to extend a heartfelt thank you to all those working in the medical, emergency and essential services. We are incredibly grateful for your dedication and support to our community.
Is Mox still operating through COVID-19?
Yes, If you are in Australia you can still get your Mox! As a local Australian brand we understand that we have an important part to play in reducing the spread of COVID-19. Fortunately, Mox is a family business so we are able to keep our warehouse operating as normal (but with a lot more soap & hand sanitizer being used!). We will continue to post your Mox as soon as we can (typically by the next business day). Australia Post are continuing with deliveries during this time.
We have made the decision to cease international orders for the time being. Due to the lack of flights available international deliveries were proving very difficult. Rather than have unclear shipping times, and the possibility of deliveries taking months to arrive, we have decided it is best to limit our deliveries to within Australia until global logistics return to normal.
While this current situation continues to challenge us all, we here at Mox hope we can make your time at home a little brighter. Maintaining relationships during this time is important to us, so please stay connected with us via Facebook or Instagram and tag your photos with @moxonline #moxshoes so we see them. We would like to share our gratitude for the sense of community our customers have shown.
Does Mox have enough shoes?
We have sold out of a few colours in some sizes. Sadly, it does not look like we will have the ability to travel overseas to make more Mox in 2020 so we expect that we will start seeing more and more colours sell out in various sizes and then a dramatic shortage of Mox by next Spring/Summer. If there is a colour you were holding off buying until later, or a gift you know you need to give later in the year, we suggest securing a pair sooner rather than later.
What are Mox made from?
Mox are made from 100% man made rubber. Unlike the jelly shoes from the 1980’s which were made of hard PVC plastic, Mox are made from a rubber that is soft, comfortable, light weight, fully submersible and easy drying. Mox feel very much like a traditional rubber flip flop but with the security of a closed toe shoe.
Will my feet feel sweaty in Mox?
Surprisingly, no. Mox have been designed in a basket weave with sufficient gaps to provide ample ventilation for a closed toe shoe. Even though every shoe has an appropriate season, Mox has been designed with a moderate climate in mind making it a versatile all year round shoe. Even during Summer, Mox should not feel significantly sweatier than a traditional closed toe leather or synthetic shoe.
How do I take care of my Mox?
Regular cleaning with liquid soap, cold water and a soft brush will ensure that your Mox shoes always look their best.
How long will my Mox last?
Depends how much you love and wear them! You should expect a season or two of wear from your Mox. Mox are designed for comfort. Mox are formed from 100% man made rubber rather than plastic. You should find Mox do not require 'wearing in' as they are comfortable right from the moment you first slip them on, and will only further shape to your foot the longer you own them.
What if I have wide feet?
From customers who have wide feet, we have heard Mox are perfect. Mox mould to your feet within a few wears. If your foot is very wide you may be more comfortable wearing one size up from the size suggested in our sizing chart.
What forms of payment do you accept?
Our online store accepts all major credit cards, PayPal and AfterPay as forms of payment.
Is it safe to use my debit or credit card on your site?
Security is very important to Mox. We use up-to-date SSL security to ensure that all information on the site that you provide us with is encrypted and is not vulnerable to interception.
Payments are transacted by Stripe or Paypal who are both compliant with the strictest PCI requirements with an encryption key length of 128-bits (the highest level commercially available).
Shipping and returns
Please also refer to our Shipping & Returns page.
How long will it take to receive my Mox?
Orders are usually processed the next working day.
For deliveries to Australian addresses customers have 2 options:
- Parcel Post - You should receive your Mox shoes within 1-7 Australia Post working days from when Mox dispatch them.
- Express Post – You should typically receive you Mox shoes the following business day from when Mox dispatch them - you can check the delivery times here as advised by Australia Post.
Do you deliver outside Australia?
Mox delivers to most countries around the world. Please visit our Shipping & Returns page for locations, shipping costs and estimated delivery times from Australia.
If you are located elsewhere in the world and are interested in purchasing our shoes, please drop us a line via the Contact Us page on our website, expressing your interest and country of origin and we can advise you regarding postage.
Will you ship to a PO Box?
Since we ship using Australia Post, we can ship to a PO Box.
The item I want is out of stock. What do I do now?
Please email us at firstname.lastname@example.org and let us know what colour and size you are interested in and we will give you an update.
Do you backorder?
No, we do not backorder if an item is out of stock. Please email us at email@example.com and let us know what colour and size you are interested in and we will give you an update.
How do I change or cancel my order?
If you need to change your order please contact us immediately via firstname.lastname@example.org
We may begin processing your order soon after it is placed. There is no guarantee that we will receive your change or cancellation prior to processing your order. If you receive your shoes and need to request a change please do so via the normal returns and exchange procedures.
What is the exchange or return policy?
Please refer to our Exchanges & Returns page or details.
How do I contact you?
Can I buy Mox from a physical store?
Mox is predominantly online but we do have a small number of physical stockists that love their Mox. Currently the stores stocking Mox shoes are:
- Elke Klein – 188 Victoria Rd, Drummoyne NSW
- Eastern Road Pharmacy & Gifts - 101A Eastern Rd, Turramurra NSW
- Villa Verde Living - 1/10 Ormuz Ave, Caloundra QLD
If you own a fashion boutique or gift store in Australia and are interesting in stocking Mox please contact us via email@example.com
Want your favourite clothing store to stock Mox? Ask them to contact us.